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Faqs
Answers to Your Property Questions
Find solutions to common queries about buying, renting, selling, and more with Homes from Home.
Selling
Sign up or log in to your Homes from Home account, navigate to "Add Listing," and enter your property details, including photos and price. Our team reviews and publishes listings within 24 hours, complete with 3D virtual tour options.
We charge a commission of 2-3% based on the sale price. Additional fees may apply for premium features like enhanced 3D tour promotion. Visit our pricing page for details.
The sale timeline depends on market conditions and property specifics. On average, properties listed with Homes from Home sell within 30-60 days, aided by our immersive 3D tours that attract serious buyers.
Offers are submitted through our platform. You’ll receive notifications, review offers in your dashboard, and communicate with buyers directly or via your agent to negotiate and finalize the sale.
Renting
Browse our listings, filter by location, price, and type, and explore properties with 3D virtual tours. Contact the landlord or agent directly to schedule a viewing.
You typically need proof of identity, income verification (e.g., pay stubs), and a completed rental application. Some landlords may request references or a credit report.
Yes, you can negotiate with the landlord through our messaging system. Rental flexibility depends on market demand and the landlord’s terms.
Purchase a token (Ksh 100) to unlock a 7-day unlimited 3D virtual tour of a rental property. This immersive experience lets you explore every detail remotely.
Buying
Get pre-approved for a mortgage, explore properties with 3D tours on our listings page, and connect with our agents to make offers and close the deal.
Closing costs, typically 2-5% of the purchase price, include fees for appraisals, title insurance, and legal services. Your agent will provide a detailed breakdown.
Yes, use our 3D virtual tours to explore properties and complete purchases remotely with digital signatures and virtual consultations.
Evaluate location, market trends, and property condition. Our agents can provide market analysis and 3D tours to help you assess potential returns.
Payments
We accept credit/debit cards, bank transfers, and digital wallets (e.g., PayPal) for tokens, fees, and deposits. Visit our payment page for options.
Yes, we use industry-standard encryption and comply with PCI-DSS standards to ensure your payment details are protected.
Tokens are non-refundable once used to unlock a 3D tour. Contact our support team for assistance with unused tokens.
From any property page, select “Purchase Tokens” to buy tokens (Ksh 100 each) for 3D virtual tours. Tokens are valid for 7 days per property.
Terms & Conditions
Our full terms are available on the Terms & Conditions page, outlining platform usage, listings, and payments.
Disputes are resolved through mediation or arbitration as per our terms. Contact our support team to initiate the process.
Yes, we may update our terms. Registered users are notified via email of significant changes, and updates are posted on our terms page.
Account
Click “Sign Up” on the homepage, enter your details, and verify your email to activate your Homes from Home account for buying, renting, or listing.
Yes, your dashboard allows you to manage multiple listings, track inquiries, and monitor 3D tour usage in one place.
Click “Forgot Password” on the login page to receive a reset link via email. Follow the instructions to update your password.
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Homes from Home provides exceptional real estate services, helping you find your perfect property whether buying or renting.
